Refund Policy

Last Updated: August 24, 2026

Golden Hat Risk-Free Guarantee

Every Golden Hat Connect subscription comes backed by our 100% money-back guarantee. Try our AI autopilot, WhatsApp shared inbox, and workflow automation completely risk-free.

100%

Money Back

7 Days

Evaluation Window

200

Automated Events

1. Plan Coverage & Guarantee Thresholds

Pro PlanStandard Guarantee

Full 100% refund within the first 7 calendar days or before your workspace processes 200 automated events (AI responses, automated webhooks, triggers & workflow actions), whichever occurs first.

Custom & Enterprise PlanBespoke Agreement

Full 100% refund on recurring software subscription fees within the first 7 days prior to bespoke migration, custom Meta verification, or dedicated engineering setup commencement.

2. Refund Terms & Conditions

Beyond the initial 7-day calendar window or the 200 automated event threshold, subscription payments become final and non-refundable, except where mandatory under applicable statutory law.

Fair Usage ThresholdThe 200 automated event threshold allows teams to fully test AI knowledge-base replies, campaign triggers, and shared inbox routing while protecting system infrastructure against misuse.

3. How to Submit a Refund Request

To request a refund under our guarantee:

Step 1

Email support@goldenhat.io

Step 2

Provide account email & Workspace ID

Step 3

Disbursement in 5–7 business days

4. Statutory Taxes & Third-Party Charges

Statutory government taxes (such as GST) once filed or remitted to tax authorities, as well as third-party payment gateway processing fees, are non-refundable except where credited under applicable statutory Indian GST credit note rules.

Additionally, direct pass-through WhatsApp conversation charges billed by Meta or official Solution Providers are governed by Meta's billing rules and are non-refundable once messages are dispatched over the Meta WhatsApp Business API.

5. Contact & Legal Entity

Golden Hat Technologies Pvt. Ltd. (Alwar, Rajasthan, India)

CIN: U62013RJ2026PTC114487

Email:support@goldenhat.io

Website:https://goldenhat.io

Golden Hat Connect:https://connect.goldenhat.io