Privacy Policy

1. Information We Collect

Depending on the Services you use, we may collect:

• Name, email, phone number, and business information
• Account and authentication information
• Business and platform identifiers
• Customer and contact information
• Messages, conversations, media, and other content processed through the Services
• Technical, usage, and security information
• Payment information where applicable

2. How We Use Information

We use information to:

• Provide and operate our Services
• Connect and manage communication platforms
• Send, receive, and manage communications on your behalf
• Provide automation and related features
• Provide customer support
• Maintain security and prevent abuse
• Improve and maintain our Services
• Comply with applicable laws

3. Connected Platforms

When you connect a third-party platform to Golden Hat Connect, we may receive information made available by that platform based on the permissions you authorize.

For example, when connecting a WhatsApp Business account, this may include business account information, phone number identifiers, messages, contacts, conversations, templates, media, and related webhook information.

We use information obtained from connected platforms only to provide the Services and for purposes permitted by applicable law.

4. Data Sharing

We may use trusted service providers for hosting, storage, authentication, security, monitoring, communications, payments, and other infrastructure required to operate the Services.

We may also disclose information when required by law or necessary to protect our users, systems, or rights.

5. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure.

6. Data Retention and Deletion

We retain information only as long as reasonably necessary to provide the Services, maintain security, resolve disputes, and meet legal obligations.

You may request deletion of your information or disconnect a connected platform by contacting:

support@goldenhat.io

Some information may be retained where required by law or for legitimate security and operational purposes.

7. Third-Party Services

Our Services may integrate with third-party platforms and service providers. Their use of information is governed by their respective terms and privacy policies.

8. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.

To exercise your rights, contact support@goldenhat.io.

9. Changes to This Policy

We may update this Privacy Policy as our Services evolve. Updates will be published on this page with a revised "Last Updated" date.